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Terms of Service

These Terms of Service (“Terms”) are a binding agreement between Wise Solutions LG Ltd., company reg. no. 513676452, of 21 Hamelachot Boulevard, Modi'in, Israel (“Company”, “we”, “us”), and the individual or entity that registers for or uses the Service (“Customer”, “you”). By clicking “I agree”, creating an account, or using the Service, you accept these Terms. If you accept on behalf of an organization, you represent that you are authorized to bind it.

1. The Service

Resec Cloud is a cloud-based content-disarm-and-reconstruction (CDR) and managed-file-transfer platform that processes files you submit and returns a reconstructed (“sanitized”) output (“Service”). The Service runs on Microsoft Azure and uses the Resec CDR engine. We may modify, add, or discontinue features at any time.

2. Nature of a Security Service — Critical Disclaimer

1. No security product is perfect. CDR reduces risk by rebuilding files; it does not, and cannot, guarantee that every file is free of malware, exploits, hidden content, or defects, or that no threat will ever pass through. New and unknown threats, malformed files, unsupported file types, and edge cases may not be neutralized.
2. The Service is one layer in your security program. You remain solely responsible for your own security controls, backups, endpoint protection, access management, and incident response. You must not rely on the Service as your sole safeguard.
3. Verdicts, reports, hashes, and “clean” indications are provided for informational purposes only and are not a warranty of safety.
4. Passthrough / bypass. Where you or your configuration route a file without CDR, the file is delivered without disarming, at your sole risk, and this is recorded in your logs.

3. Customer Content and Responsibilities

1. Your content. You retain all rights to files, data, and materials you submit (“Customer Content”). You grant us a limited, worldwide, royalty-free license to host, process, transmit, scan, reconstruct, and cache Customer Content solely to provide and improve the Service and as described in the Privacy Policy and DPA.
2. Warranties by you. You represent and warrant that you (a) own or have all rights and consents to submit the Customer Content; (b) will not submit content that is illegal, infringing, or that you are not permitted to process; and (c) will comply with all applicable laws, including data-protection and export laws.
3. Hash caching. To improve performance the Service may store cryptographic hashes and verdicts and return a cached verdict for identical content within a configurable retention window. You accept the operation of such caching.
4. Backups. You are responsible for maintaining independent backups of your files. The Service is not a system of record or a backup service.

4. Acceptable Use

You will not, and will not permit any user to: (a) upload unlawful, infringing, or malicious content except for the legitimate purpose of sanitization; (b) attempt to defeat, probe, or overload the Service, its security, or rate limits; (c) reverse-engineer, resell, or provide the Service to third parties except as expressly permitted; (d) use the Service to violate any law or third-party right; or (e) use the Service to develop a competing product. We may suspend or terminate access for violations, immediately and without liability.

5. Accounts and Security

You are responsible for your credentials, API keys, agent keys, and all activity under your account. You must keep them confidential and notify us promptly of any unauthorized use. We are not liable for loss arising from your failure to secure your credentials.

6. Fees

Fees, quotas, and plans are as presented at purchase. Unless stated otherwise, fees are non-refundable, exclusive of taxes, and payable in advance. We may change pricing on renewal with prior notice. Usage beyond quota may be billed or rate-limited.

7. Availability; No SLA by Default

The Service is provided “as available.” We do not warrant uninterrupted or error-free operation. We may perform maintenance, impose limits, and suspend the Service where reasonably necessary (security, legal, non-payment). Any uptime commitment applies only if set out in a separate written SLA.

8. Third-Party Services

The Service depends on third parties, including Microsoft Azure and the Resec engine. We are not responsible for acts, omissions, outages, or failures of third-party providers, and such events do not constitute our breach.

9. Warranty Disclaimer

To the maximum extent permitted by law, the Service and all outputs are provided “as is” and “as available,” without warranties of any kind, express, implied, or statutory, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and that the Service will detect or neutralize all threats or be secure, uninterrupted, or error-free.

10. Limitation of Liability

1. To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, goodwill, or business interruption, or for security breaches, malware, or harm arising from files processed (or not detected) by the Service, even if advised of the possibility.
2. Our total aggregate liability arising out of or relating to the Service and these Terms will not exceed the fees actually paid by you for the Service in the twelve (12) months preceding the event giving rise to the claim. For free or trial use, our total liability will not exceed US$100.
3. These limitations apply to all theories of liability and are a fundamental basis of the bargain. Where a jurisdiction limits certain exclusions, they apply to the maximum extent permitted.

11. Indemnification

You will defend, indemnify, and hold harmless the Company and its officers, employees, and suppliers from any third-party claim, loss, or expense (including reasonable legal fees) arising from (a) your Customer Content; (b) your use of the Service; (c) your violation of these Terms or any law; or (d) your infringement of any third-party right.

12. Data Protection and Privacy

Our processing of personal data is governed by our Privacy Policy and, where applicable, our Data Processing Agreement (DPA), which are incorporated by reference. You are the controller of Customer Content; we act as processor. You are responsible for the lawfulness of the data you submit and for any required notices or consents.

13. Confidentiality

Each party will protect the other’s non-public information disclosed under these Terms and use it only to perform under these Terms.

14. Intellectual Property

We and our licensors own all rights in the Service, software, and documentation. No rights are granted except the limited right to use the Service under these Terms. Feedback you provide may be used by us without restriction.

15. Term, Suspension, Termination

These Terms apply while you use the Service. Either party may terminate as stated in your plan; we may suspend or terminate immediately for breach, security risk, legal requirement, or non-payment. On termination, your right to use the Service ends and Customer Content may be deleted after a short retention period. Sections that by nature should survive (2, 3, 9–14, 16–18) survive termination.

16. Changes to the Terms

We may update these Terms. Material changes will be notified (e.g. by posting or email) and take effect on the stated date; continued use constitutes acceptance.

17. Governing Law and Disputes

These Terms are governed by the laws of the State of Israel, without regard to conflict-of-laws rules. The competent courts of Tel Aviv-Jaffa, Israel will have exclusive jurisdiction. The UN Convention on Contracts for the International Sale of Goods does not apply.

18. Miscellaneous

Force majeure; export and sanctions compliance; no assignment by you without our consent (we may assign to an affiliate or successor); severability; no waiver; notices; and entire agreement — these Terms, together with the Privacy Policy, DPA, and any order or plan, are the entire agreement and supersede prior discussions.

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Contact: legal@wise.co.il · Wise Solutions LG Ltd., 21 Hamelachot Boulevard, Modi'in, Israel.